Customer Service
We hope that you are pleased with your purchase from Garry.biz. However, we understand there are occasions when you need to return goods to us.- Goods Reported Faulty Within 28 Days of Receipt
- Goods Damaged in Transit
- Goods Reported Faulty More Than 28 Days After Receipt
- If You Have Changed Your Mind
- Packaging Goods for Return
- Goods Reported Faulty Within 28 Days of Receipt
- If you are reporting faulty goods within 28 days of receipt, then when the goods are returned to us complete, we’ll issue a full refund to you via your original payment method.
- Goods Damaged in Transit
- If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Once the damaged goods have been collected and received back into our store, we’ll issue a full refund to you via your original payment method.
- Goods Reported Faulty More Than 28 Days After Receipt
- If you are reporting faulty goods more than 28 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturer's provide a special full on-site service and/or telephone help facilities for your convenience. Alternatively, you can contact us direct if the goods do not conform to the contract.
- If You Have Changed Your Mind
- If you have changed your mind and you are a private customer (not applicable to business customers), and the goods have not been in your possession for over 10 days, then you are entitled to return the goods to us for a full refund on condition that you take reasonable care of the goods until they are returned to us. In particular this means that you will:
not open shrink-wrapped or blister pack products or break any manufacturers seals not load software onto any PC or laptop return in good condition all packaging, manuals, cables etc return the goods in a condition that would enable us to resell them as new
Please note that the cost of returning these items is the responsibility of the customer. Note: Return carriage costs paid by the customer. - Packaging Goods for Return
- In all cases where goods are to be returned to us, then please ensure that they are very well packaged.
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